At STRING CREW SDN. BHD., we are committed to providing our customers with high-quality automotive fuel products, lubricants, greases, engine oils, car care products, coolants, and battery water. We understand that circumstances may change, and you may need to cancel an order.
Order Cancellation
You may request an order cancellation within 24 hours of purchase, provided the order has not yet been processed or shipped.
Once an order has been shipped, it cannot be cancelled and will instead be handled under our return policy.
How to Cancel
To request a cancellation, please contact our customer service team via email at stringcrew@outlook.com or call 011-5790 9729, quoting your order number.
Refunds for Cancelled Orders
Approved cancellations will be refunded via your original payment method within 7–14 business days.
Please note that transaction fees or payment gateway charges may not be refundable.
Exceptions
Special-order items or customized products are non-cancellable once processing has begun.
Bulk purchases for commercial use may be subject to separate cancellation terms.
We appreciate your understanding and cooperation as we strive to provide efficient service and quality automotive care products.
STRING CREW SDN. BHD.
NO. 305, JALAN MELOR 1/2, BANDAR AMANJAYA, 08000 SUNGAI PETANI, KEDAH
stringcrew@outlook.com | stringcrew.store | +6011-5790 9729